Job Description
- Excellent leadership and decision making skill. Problem solving and handling stressful and complicated situations
- Assist in sourcing and recruitment of quality delivery executives and drivers into the fleet using multiple channels
- Implement strategies to onboard delivery partners and grow the funnel of delivery partners
- Roll out monthly attractive driver pay out plans and Closely works with support departments related to fleet bonus and compensation plans.
- Coordinate with Technical and Sales department in creating systems and processes to effectively control and improve performance.
- Properly allocate resources as per the business requirements from the sales team.
- Must be ready to support back end operations
- Play a key role to launch new markets , ensure smooth operations and business continuity plans.
- Ensuring that SLA are within acceptable levels with a continuous improvement in plans.
- Responsible for planning, coordination and monitoring of Fleet operations KPI’s.
- Training of operations team
- Manage cost per delivery, loss per delivery and reduce operational cost.
- Liaise with multiple teams like sales, finance, operations and HO for smooth operations
- Ensure to meet our high standards for customer satisfaction
- Bench marking with Competition by updating last mile delivery solutions, coping up with latest trends, innovations, product enhancements and industry best practices
- Ensure all business are conducted in accordance with the company’s operational and safety procedures ensuring minimum risk to staff members and the business
- Ensure commercial and statutory compliance are met by meeting regulatory authorities and obtaining necessary permission for smooth operations.
- Set up policies and procedures for controlling fraudulent activities
- Develop processes for controlling failed orders and cash deposits from the fleet.
- Ensure the daily availability of fleet nationwide as per the weekly/Monthly
- Work closely with the support department to reduce the churn and increase recoveries.
Experience Requirements
- 16 years of education In supply chain, sales & marketing
- Looking for an immediate joiner
- Male or female candidate can apply
- 5 to 6 Years of relevant experience in last mile / hyper local delivery operations
- Must have good communication skill
To apply for this job email your details to syed.tayyab@enlystnow.com